Privacy Policy

Last Updated: April 2025

1. Introduction

Manage ADC (formerly Maleh Group LLC) ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our property management services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Property Information: Details about properties you own or manage, including address, property type, and unit count
• Communication Records: Messages, emails, and documentation related to property management services
• Financial Information: Payment details and billing information (processed securely by third-party payment processors)
• Tenant Information: Tenant names, contact details, lease information, and maintenance requests (managed with appropriate confidentiality)

We may also collect information automatically through:

• Cookies and similar tracking technologies
• Web server logs and analytics
• Your IP address and device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing property management services and responding to service requests
• Communicating with you about maintenance updates, administrative matters, and service changes
• Processing payments and managing billing accounts
• Conducting tenant relations and managing lease agreements
• Generating financial reports and statements for property owners
• Improving our services and website functionality
• Complying with legal obligations and regulations
• Preventing fraud and ensuring security of our services
• Contacting you via SMS, email, or phone for service-related matters (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Maintenance contractors, vendors, and other service providers necessary to deliver our services
• Legal Compliance: Law enforcement, government agencies, and other parties when required by law
• Property-Related Parties: Other property owners, tenants, or management companies as necessary for property operations
• Payment Processors: Secure payment processing companies that handle billing information

All third parties are bound by confidentiality agreements and are required to use your information solely for the purposes specified.

5. SMS/Text Messaging and Phone Communications

When you provide your phone number, you acknowledge and consent to receiving SMS text messages and phone calls from Manage ADC (Maleh Group) regarding:

• Maintenance updates and repair notifications
• Administrative alerts and service announcements
• Appointment confirmations and reminders
• Tenant relation communications
• Emergency notifications related to your property

Message and Data Rates: Standard message and data rates may apply according to your mobile carrier's pricing plan. Charges are the responsibility of the recipient.

Opt-Out Instructions: You may opt out of receiving SMS messages at any time by:

• Replying "STOP" to any text message from Manage ADC
• Contacting us directly at info@manageadc.com with an opt-out request
• Calling us during business hours to remove your phone number from our contact list

Once you opt out, we will no longer send marketing or non-essential communications to your phone number, though we may still contact you for critical maintenance emergencies or legal requirements.

Consent Scope: Your consent to SMS communications is limited to Manage ADC / Maleh Group communications only. We will not share your phone number with third parties for their SMS campaigns without your explicit written consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

HELP: For help with our SMS program, reply HELP to any message or email info@manageadc.com.

For complete details about our SMS messaging program, please see our SMS Terms & Conditions.

6. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encrypted data transmission (SSL/TLS protocols)
• Secure password storage and authentication protocols
• Limited access to personal information by authorized personnel only
• Regular security audits and updates
• Secure document storage and record retention practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Opt-Out: Opt out of certain types of communications and data processing
• Right to Data Portability: Request your information in a portable format

To exercise any of these rights, please contact us at info@manageadc.com with your request and verification of identity.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies help us:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Provide personalized content
• Improve website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

11. Legal Basis for Processing (GDPR/CCPA)

If you are located in the EU or have rights under the California Consumer Privacy Act (CCPA), we process your personal information based on:

• Performance of a contract with you
• Your explicit consent
• Compliance with legal obligations
• Protection of vital interests
• Our legitimate business interests (where not overridden by your privacy rights)